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How to Recruit, Develop & Train Millennial Employees

Who are Millennials? Millennials (or Generation Y), generally accepted as those been born between 1981-1996 (although some definitions do vary), are known as the first generation who work to live, rather than live to work. But as 2020 marks the first time in history that millennials will make up the majority of the workforce, what …

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The Ultimate Guide to the Recruitment Process for Customer Success Candidates

In a competitive, skills-short marketplace, there’s zero room for error when it comes to recruiting. If you want to land the top talent into your organisation you need to get the process right: first time. Planning a foolproof recruitment procedure takes time – and carrying it out takes even longer. But it’s crucial to recognise …

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How to Retain Customer Success Talent

With over 800,000 unfilled vacancies throughout the UK, businesses are placing a significant time and effort into attracting the ideal talent. Often, this means going beyond standard job boards and searching for passive candidates with specialist recruitment teams instead. Developing a strong pipeline of potential employees is valuable. However, it’s important not to overlook an …

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12 Ways to Interview Professionally

Often, as recruiters, we prep our candidates to ensure they give the most professional first impression.  Many times however, we have received feedback from candidates post-interview who mention situations during the interview process, that they found unprofessional.  The examples below are just a few bits of feedback we have received in our careers: REAL LIFE …

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